How to change your management company?

First, residents need to agree on why change is needed and what they expect from a new manager. Clear criteria make it easier to compare offers by scope of service, price and quality of communication.

The decision to change managers is made by the collective of apartment owners, following the procedure set out in law. Meeting or survey documents must clearly state the questions being voted on, the chosen company, and the authority to sign the contract.

Before the vote, it’s worth asking candidates for a detailed estimate, a draft contract, and the contacts of the responsible specialists. Also find out how they report back, how quickly they respond to resident requests, and how work gets approved.

Once the decision is made, the current manager must be notified in writing under the terms of the contract. Handover of documents, reserves, contracts and technical information is safest when recorded in a formal handover certificate.

A well-prepared transition lets the new manager immediately take over billing, technical oversight and resident requests. For the first few months, it’s worth agreeing on a concrete work plan and regular progress reports.